Privacy Policy and Terms and Conditions

At BloomingAmazing.ie we respect all our users, customers and order recipient’s privacy.

You trust us with certain information when ordering flowers and gifts online or when interacting with this website and we take this issue seriously.

We do not buy, borrow, or rent email addresses or personal information from third parties. *We do not loan, sell or otherwise share email addresses or personal details with third parties except as detailed below.

*In order to successfully undertake flower delivery on your behalf we do gather certain information such as recipient names, addresses & phone numbers which we may share with our flower delivery courier service and relay florist partners specifically to enable your gift deliveries.

Likewise, we do gather customers names, billing addresses, phone numbers and other information to enable ordering flowers online, to submit to our card payment processors specifically to enable online payment transactions or to respond to users queries.

We do not store customer credit cards and necessary information we gather is only used for the direct purposes of receiving, paying for and delivering orders or to respond to contact queries.

We operate an “opt in” Loyalty Points programme which allows you earn points which can be redeemed against future orders. As part of this programme users receive occasional newsletters and Loyalty Points Statements detailing points earned and their current balance along with other information.

You can opt out or in at any time from this communication by simply logging into your account and unsubscribing. Likewise you can choose to store or not to store delivery addresses for future use, you can edit or delete stored delivery addresses and billing addresses, you can delete past orders and you can also delete your entire account should you so wish.

Cookies & Web Tracking

Blooming Amazing Flower Company uses cookies and other technologies to help us better understand how people use our website and to make their browsing experience better. These are small data files sent from our web site to your browser that is stored on your device’s hard drive. To refuse or disable them you need to modify your browser settings. How to do this will vary depending on the device and browser in use. If you do disable or reject cookies the website or personalised features of it may not work correctly.

Security

Shop in confidence – all online credit & debit card transactions on this site are secured by either Apple Pay, Google Pay, Paypal or Stripe who provide industry leading security for credit and debit card transactions.

For added peace of mind we do not store your credit card details – these are processed by our credit card processor partners and we have no access to this information. Our website server uses Secure Socket Layer (SSL) to encode all information that is sent to us when an order is placed on our web site. This provides you with the best possible protection against unauthorised use of information you send us.

You can review and update your account information with us online at any time by logging into your account. You may edit or delete your delivery addresses, change your email address and password and subscribe or unsubscribe to our occasional newsletters and Loyalty Points statements.

Please feel free to contact us in our Dublin flower shop by phone, e-mail, letter or in person should you have any queries on any aspect of your account or indeed if we can be of assistance to you.

Terms and Conditions

This web site is owned and operated by Rossbriar Ltd. trading as Blooming Amazing Flower Company. We were incorporated and registered in Ireland in 1996. Our company registration number is 224911. Our registered address is 38 Ranelagh, Dublin 6, D06 E4H3, Ireland. By using and or purchasing products from this web site you agree to our security terms, privacy terms and other terms and conditions.

Prices, taxes and VAT

All prices quoted are inclusive of the applicable tax and VAT rates (currently 13.5% or 21%). Our VAT number is IE8224911M. A VAT receipt is automatically emailed to your submitted email address with each order confirmation. Delivery charges, if applicable, are specified in your order prior to payment – there are no hidden charges applied. If any additional charges are applicable such as in the case of repeated re-delivery these will be notified and agreed by you in advance.

Availability

Flowers are a living product. They are seasonal and perishable and may not be available or deemed by us to be of suitable quality for use. For this reason on occasion a particular flower variety, plant, wine or other gift product may be unavailable. We therefore reserve the right to provide substitute items if an item is not available on a required delivery date. Substituted items when supplied are always of an equal or greater value to the original ordered.

Delivery

Please include full and correct delivery details with your order including phone & mobile phone numbers. Eircodes or Postcodes are very useful when delivering particularly in rural locations without street address numbers. Incorrect or incomplete recipient information may cause delivery delays, difficulties or failure for which we cannot be held liable for.

If the intended recipient is not at the delivery address, or if a suitable 3rd party is not available to receive delivery on their behalf when a delivery is attempted our standard procedure is to make telephone contact with the intended recipient to arrange alternative delivery arrangements and / or we will leave the order with an immediate neighbour or in a safe place with a calling card delivered advising the intended recipient where their order has been left. Failing this a calling card is left for the intended recipient advising them to contact us to make alternative arrangements. Delivery charges may be incurred for second and subsequent delivery attempts.

Where a delivery is to an address such as an hotel, workplace, hospital etc, a suitable 3rd party, such as a receptionist, may accept delivery on the intended recipient’s behalf.

Delivery to destinations outside Dublin may be made by courier or relayed through a network of quality florists.

Specific delivery times cannot be accepted unless agreed and confirmed by us in advance. This is due to the wide area we cover and the high volumes of traffic on Irish roads. The exceptions to this are sympathy tributes for delivery to a church or funeral home with a specific service time and business addresses which will receive delivery during normal office hours. If you request a specific delivery time without prior agreement from us, we will do our very best to honour this but unfortunately we cannot guarantee it.

Returns

At Blooming Amazing Flower Company we want you to be delighted with our products and services. We guarantee the quality of all our flower bouquets, arrangements and other products supplied through this web site.

Flower arrangements or bouquets should last a minimum of seven days, and usually longer if they have been treated in accordance with the care instructions they have been supplied with. In the unlikely event you are not satisfied with either the products or service we have provided and as flowers are a perishable product please contact us within 24 hours of receipt so we can resolve any issues. For us to assess any issue relating to quality please ensure the original item is available for return. Where replacement items are provided, they will be of an equal or greater value.

Cancellation and Amendments

In the event that you need to cancel or amend an order placed through this web please do so within 24 hours of the intended delivery date. In the event that you wish to cancel an order placed through this web site a full refund will be given if 24 hours’ notice is provided to us. Amendments or cancellations may be made by in person, by email or by phone. If cancellations or amendments are made within 24 hours of the intended delivery date, we reserve the right to charge in full for any item ordered. We reserve the right to cancel an order if the delivery address and / or contact details are inadequate or incorrect. We reserve the right to cancel an order if we deem the order or gift message may cause offence to the intended recipient.

Wines, Prosecco and Champagne

Wines, Prosecco and Champagne ordered online through this website may only be delivered in Dublin. When ordering wines, Prosecco or Champagne and by agreeing to these terms and conditions you confirm that, as a buyer you are over 18 years of age. You also confirm that the recipient of the delivery is over 18 years of age. In all cases we will refuse delivery of wines, Prosecco and Champagne where the recipient is under 18 years of age. We reserve the right to request a recipient’s proof of age when delivering wines, Champagne or Prosecco. We will refuse delivery of wines Prosecco and Champagnes if a recipient is requested to verify their age and is unable or unwilling to do so.